Menu
Menu

What are the 6 stages of burnout according to Maslach?

Are you feeling constantly overwhelmed by stress at work? Do you find yourself emotionally drained at the end of each day? You might be experiencing burnout – a condition that affects both your mental and physical wellbeing. Understanding the 6 stages of burnout can help you recognize the warning signs before they develop into something more serious.

Burnout describes a condition of chronic stress whereby a person’s physical, mental, and emotional health begin to suffer from exhaustion. While burnout is often used colloquially, its clinical definition outlines a more serious state that can result in grave outcomes, even requiring hospitalization.

One of the more clinically recognized frameworks is the 6 stages of burnout as described by Christina Maslach, which we’ll explore in detail below. By understanding these stages, you can learn to prioritize your wellbeing and take action before burnout takes a serious toll on your health.

The 6 stages of burnout according to Maslach

As part of an extension of Christina Maslach’s work in burnout, she is commonly attributed with the six stages of burnout as listed below:

1. Honeymoon phase

With energy and optimism, the individual takes on new tasks and feels a need to prove themselves in their work environment. During this stage, job satisfaction is high, and you’re likely to be committed, energetic, and creative. However, even during this positive stage, it’s important to develop healthy coping strategies as stress will eventually appear.

2. Onset of stress

Eventually, the ‘beginner’s joy’ fades and the experience of stress starts to increase. You might notice some days are more difficult than others, with symptoms including:

  • Anxiety
  • Decreased efficiency
  • Fatigue
  • Trouble sleeping
  • Neglecting personal needs
  • Reduced job satisfaction

This is the point where the balance between work and personal life begins to shift, affecting your mental and physical wellbeing.

3. Chronic stress

With time, the pressure mounts and ongoing experiences of stress start to impact the person’s daily life. The occasional stress becomes frequent, and the intensity increases. Signs of chronic stress include:

  • Persistent tiredness
  • Anger or irritability
  • Increased caffeine or alcohol consumption
  • Missing deadlines or appointments
  • Withdrawal from social interactions
  • Lack of hobbies or personal time

At this stage, the work environment may start to feel increasingly hostile or demanding.

4. Physical and emotional exhaustion

Feeling emotionally drained and without energy becomes the norm rather than the exception. This stage of burnout manifests as:

  • Chronic fatigue
  • Physical illness or weakened immune system
  • Increased pessimism or depression
  • Decreased productivity
  • Isolation from others

This exhaustion affects both your mental and physical health, making it difficult to meet the demands of daily life, let alone excel at work.

5. Depersonalization or cynicism

Developing a negative or cynical attitude towards work and other people is a key component of burnout. This stage is characterized by:

  • Detachment from work and personal relationships
  • Viewing work as increasingly stressful and unrewarding
  • Withdrawing from responsibilities
  • Feeling numb or emotionless
  • Using escape activities like excessive TV or substance use

Depersonalization acts as a defense mechanism against exhaustion, but it only makes the situation worse by creating distance between you and potential sources of support.

6. Reduced personal accomplishment

A decline in the individual’s sense of competence and achievement in their work and personal life is the final stage of burnout. Symptoms include:

  • Feelings of incompetence
  • Loss of confidence in abilities
  • Decreased satisfaction from achievements
  • Reduced productivity
  • A sense of failure
  • Self-doubt and reduced self-esteem

At this point, burnout has fully taken hold, and professional intervention may be necessary for recovery.

Who developed the 6 stages of burnout?

Burnout was first described by Herbert Freudenberger in the 1970s, and since then many researchers and organizations have picked up and developed further on his work. The 6 stages of burnout that we are examining today are part of the work that builds on the research of Christina Maslach.

Who is Christina Maslach?

A prominent psychologist, Maslach has completed extensive research into occupational burnout and made substantial contributions to our current understanding of human emotional well-being. Primarily associated with Stanford University, Maslach has received numerous awards and honors for her contributions to the fields of psychology and occupational health. Her most notable contribution has been the Maslach Burnout Inventory (MBI).

What is the Maslach Burnout Inventory (MBI)?

The MBI is a widely utilized assessment tool that uses a series of 25 questions to measure levels of burnout in individuals. People will answer these questions on a scale from ‘never’ to ‘always’ in terms of how often they feel a certain way or hold a certain attitude. Higher scores on emotional exhaustion and depersonalization, along with lower scores on personal accomplishment, would indicate higher levels of burnout. The MBI assesses burnout based on the following three dimensions:

Emotional exhaustion

This describes a central aspect of burnout that refers to the feelings of being emotionally depleted and drained due to work stress. Some examples of statements that measure this include:

  • I feel used up at the end of the workday
  • I feel tired when I get up in the morning and have to face another day on the job
  • Working all day is really a strain for me

‘Emotional exhaustion’ captures the emotional toll that prolonged stress and overwhelming work demands can have on an individual. It’s important to address symptoms of emotional exhaustion in order to prevent negative consequences on your mental and physical health.

Depersonalization (cynicism)

This describes another key dimension of burnout that refers to the development of negative or detached attitudes towards work, colleagues, clients, patients, or customers. Some examples of statements that measure this include:

  • I have become less interested in people since I took this job
  • I have become more callous towards people since I took this job
  • I feel I treat some recipients as if they were impersonal objects

Depersonalization represents a sense of emotional withdrawal and detachment accompanied with a loss of compassion or empathy within professional interactions. This aspect can be particularly concerning for those working in caring professions such as healthcare, social work, or customer service. Addressing these symptoms is essential to preventing aggravation of burnout and preventing behavior that is not in line with your personal or professional values.

Reduced personal accomplishment

Finally, this dimension describes an individual’s perception of their own effectiveness and competence in the workplace. Some examples of statements that measure this include:

  • I don’t feel like my work really makes a difference
  • I feel I’m not making a worthwhile contribution to the lives of others through my work
  • I’m not as productive as I once was

A decline in personal accomplishment can be a big hit to morale for individuals who were previously passionate and motivated in their work. The disillusionment that comes with professional dissatisfaction for these people can create feelings of personal failure and disappointment. Addressing these symptoms on a personal and professional level is important, as is addressing the above symptoms, particularly in order to save the individual from unnecessary suffering and emotional turmoil.

How to avoid burnout ?

It’s crucial to be mindful of your stress levels and to monitor your risk for burnout on an ongoing basis. This is particularly true if you work in a high pressure or high performance environment such as healthcare, athletics, or executive level business. Some of the ways you can keep burnout at bay include:

Maintain a healthy work-life balance

The main trick to maintaining a healthy work-life balance is by managing your time. This does not mean in order to increase your output, but more so to respect the hours in the day that are divided up between ‘work’, ‘personal’, ‘family’, ‘health’ and more. Protect your personal time by not allowing work in the same way that you do the inverse to protect your work time. Beyond the hours in the day, respect the days in the week, and the weeks in the year. Take your weekends and holidays as you are entitled to them. You will find that maintaining a healthy work-life balance in this way will ultimately increase your productivity, energy levels, and performance.

Engage in regular self-care

In airplanes they always say you must put your oxygen mask on first before helping others. It is the same with ensuring that you are taken care of before you can start taking care of others and your work. Protect your basic human needs by making sure that you are eating nutritious food regularly, getting 7-9 hours of good quality sleep every day, and exercising at least 30 minutes every day to protect your physical health. Beyond protecting your body’s wellbeing, you must also protect the wellbeing of your mind. Regular breaks throughout the day to engage in mindful practices such as prayer, meditation, breathing exercises or journaling promotes a healthy mind and soul.

Invest in your interpersonal relationships

Seeking social support and building a strong network around you is key to protecting your long term wellbeing. This does not mean networking in the business sense, but more so investing in your family, intimate relationship, and friendships. While it’s important to dedicate to these relationships, do not forget to practice saying ‘no’ or putting boundaries in place where needed to either. Sometimes our close relationships can become a source of stress for us, and enforcing limits can not only protect your wellbeing but also the longevity of that relationship as well.

Burnout recovery: Is it possible to heal?

Yes, recovery from burnout is absolutely possible, though it requires time and intentional effort. If you recognize yourself in the later stages of burnout, consider these recovery steps:

  1. Seek professional help – A therapist or counselor can provide strategies specific to your situation
  2. Take time off if possible – Even a short break can begin the healing process
  3. Reassess priorities – What truly matters to you? What can you let go of?
  4. Establish boundaries – Learn to say no and prioritize your wellbeing
  5. Rebuild your physical health – Focus on sleep, nutrition, and exercise
  6. Reconnect with activities you enjoy – Rediscover what brings you joy outside of work
  7. Consider whether a change in work environment might be necessary

Remember that burnout recovery isn’t linear, and healing takes time. Be patient with yourself throughout the process.

Recognizing burnout and seeking help

Burnout is a term that has received an increasing amount of attention since the 1970s, and in today’s climate more and more professionals are becoming aware of the risks. As a condition it affects not only professional performance but every domain of an individual’s life. From the perspective of the 6 stages of burnout, we can begin to understand not only how serious of a risk burnout is but also how we can begin to prevent and recover from it.

If you recognize yourself or someone you care about in the later stages of burnout, it may be time to seek professional help. At Clinic Les Alpes, we offer comprehensive programs designed to help individuals recover from burnout and develop sustainable strategies for maintaining mental and physical wellbeing. Our team of experts can help you rebuild your resilience and find joy in your personal and professional life again.

Don’t wait until burnout has completely overtaken your life. Contact us today to learn how we can support your journey back to balance and wellbeing.

Frequently asked questions

The World Health Organization (WHO) recognizes burnout as an ‘occupational phenomenon’ that is now identifiable under the International Classification of Diseases (ICD-11). While it cannot be diagnosed, it is identifiable under the four signifiers of: Feelings of energy depletion or exhaustion, mental distances from work, feelings of negativity or cynicism towards professional duties, and a decrease in work efficiency. As it is not a diagnosable illness, and instead focused on as a phenomena of occupation, this definition can be a little limiting, as burnout from chronic stress related to responsibilities in academic and personal settings can also occur.

Freudenberger can be considered the ‘father’ of burnout as we understand it today. He first described it in 1974 whilst researching the impacts of healthcare work on his colleagues. As the concept grew he eventually would build on his ideas and in collaboration with Gail North he developed the 12 stage model of burnout. While this model is by no means outdated, the 6 stage model outlined above is a more recent development and has greatly contributed to the clinical recognition of burnout as a chronic condition as described above.

Clinically Reviewed By

Brittany Hunt

Brittany Hunt is an internationally experienced clinician, specialised in treating addictions and co-occurring disorders. Having worked in the public and private sector, she utilises holistic and evidence-based approaches designed to empower the patients in their recovery journeys. A graduate of The University of Auckland, she has a Bachelor of Health Sciences majoring in Mental Health and Addictions, a diploma in Psychology and Counselling and a Post-Graduate degree in Health Sciences, majoring in Addictions. She is a fully registered practitioner under the Drug and Alcohol Association of Aotearoa New Zealand (DAPAANZ).

Blog Resources

What is Pathological Emotional Attachment?

Pathological emotional attachment is a term that captures the intense, dysfunctional bonds some individuals form, which significantly disrupt their ability to engage in healthy interpersonal relationships. While attachment—a deep and enduring emotional bond that connects one person to another across time and space—is a normal part of human interaction, its pathological form can lead to […]
Read More

The Effects of Emotional Suppression

Emotional suppression—the act of consciously or unconsciously avoiding or dampening one’s feelings—has long been a focus of both intrigue and concern within the psychological community. Historically, emotions have been recognised for their profound impact on physical health and behaviour, a view that stretches back to ancient philosophers like Aristotle and the seminal medical theories of […]
Read More

How Wealth Affects Mental Health

Is wealth a sure path to happiness and well-being, or does it complicate our emotional landscape? While we often equate financial prosperity with success and comfort, the reality is that wealth can be a double-edged sword, especially when it comes to mental health. For many, the allure of affluence is undeniable; it promises a life […]
Read More
a white mountain range logo

Subscribe to Our Newsletter

Sign up to our newsletter to receive the latest news and wellness tips from the team at Clinic Les Alpes
No Fluent Forms Found
crosschevron-down